Using Tuleap for Support & Helpdesk
Tuleaps helps you organize, prioritize and work on support requests to ensure your customers get accurate and timely responses. Tuleap provides Support tool templates you can easily customize.Click on the image to make it larger
| Manage support tickets
Easily create, prioritize, schedule and assign issue, request, assistance, bug, incident etc. |
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| Track customer issues in threaded form
Audit log keeps record of all actions |
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| Help Desk Team Dashboard
This is the control console of your helpdesk portal. It shows urgent items and gives you access to all customer customizenhacement requests |
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| Help Desk Support Reports
Create your own reports to get and overview of your HelpDesk status: ticket submission rates, help desk response times, ticket post frequency, etc. |
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| Support Request Workflow
Create your own reports to get and overview of your HelpDesk status: ticket submission rates, help desk response times, ticket post frequency, etc. |
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| Security, Permissions and Access Control
Limit access of help desk team and customers to specific support tracker, issues or fields |
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| Predefined replies
Save time and reply with predefined messages for frequently raised issues |
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| Searchable Knowledge base
Create searchable knowledge base, troubleshooters, tutorials, manuals, guides |
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| Live Chat & Forums
Faster issue resolution with real time live chat support and forums |
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